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Customer support software firm Freshworks raises range to $32 to $34 ahead of $941 million IPO

September 20, 2021
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Freshworks, which provides a business SaaS for customer support and IT projects, raised the proposed deal size for its upcoming IPO on Monday.

The San Mateo, CA-based company now plans to raise $941 million by offering 28.5 million shares at a price range of $32 to $34. The company had previously filed to offer the same number of shares at a range of $28 to $32. At the midpoint of the revised range, Freshworks will raise 10% more in proceeds than previously anticipated.

Freshworks offers Freshdesk, its core customer service software product, and Freshservice, its IT service management product. The company served approximately 52,000 businesses as of June 30, 2021. In the same period, a majority of its annual recurring revenue came from customers with more than 250 employees.

Freshworks was founded in 2010 and booked $308 million in revenue for the 12 months ended June 30, 2021. It plans to list on the Nasdaq under the symbol FRSH. Morgan Stanley, J.P. Morgan, BofA Securities, Jefferies, and Barclays are the joint bookrunners on the deal. It is expected to price during the week of September 20, 2021.