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Customer engagement software provider EngageSmart files for a $100 million IPO

August 27, 2021
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EngageSmart, which provides SaaS customer engagement and payments software solutions, filed on Friday with the SEC to raise up to $100 million in an initial public offering.

EngageSmart provides single instance, multi-tenant, SaaS customer engagement software and integrated payments solutions across five core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. Its solutions are purpose-built for each vertical, simplifying and automating processes such as scheduling, client onboarding, client communication, paperless billing, and electronic payment processing. EngageSmart served 68,000 SMB customers and 3,000 enterprise customers as of June 30, 2021, and estimates over 26 million consumers interacted with its platform in 2020. 

The Braintree, MA-based company was founded in 2018 and booked $183 million in sales for the 12 months ended June 30, 2021. It plans to list on the NYSE under the symbol ESMT. EngageSmart filed confidentially on June 30, 2021. J.P. Morgan, Goldman Sachs, BofA Securities, Citi, Deutsche Bank, Raymond James, Truist Securities, and William Blair are the joint bookrunners on the deal. No pricing terms were disclosed.